The HDVI Product Development team recently closed out some improvements for self-service users, as part of MRCS 4.25.

  1. Data Uploading

    We now have a data uploading module available to client administrators for self-service, automated use. It can also be used to self-validate data, both structurally and logically, prior to upload. Self-validation and self-uploading reduces data submission time by 2-5 business days, allowing clients more time for chart retrieval and coding/abstracting. View the data loading process now via our new training portal:

  2. User Administration

    Client administrators may now add new users to their account, add and reset passwords, and assign users to projects; making user onboarding self-service and automated. Here is the user management screen:

    User Management Screen.jpg

  3. Enhanced Fax Service

    Enhanced Fax Service capabilities allow for improved status messaging when requesting medical records from providers.


  4. Bilingual Support

    Client administrators may now upload custom templates for provider outreach communications, which can include their own branding and languages other than English. Here is an example of a user uploading a Spanish provider outreach letter to their MR Request Package.

    Provider Outreach Letter Spanish.jpg

    Lastly, while Data Download is not a new feature of MRCS, we now have a training video available including this update if Data Download is new to you or if you want a refresher on it. For this video and all other training videos access our new training portal:  Data Download launches from the Data Ops>Admin (formerly Management) Portal within MRCS.

About The Author

Jason is SVP of Technology for HDVI. He is a seasoned technology executive with over 20 years of experience building large-scale, mission critical software applications. Prior to joining HDVI, Jason was the Vice President of Application Development and Support at Public Storage. Jason holds his MBA from UCLA’s Anderson School of Management along with a bachelor’s degree in applied mathematics also from UCLA.