Good technology, sincere promises and the best of intentions are important ingredients in a vendor partner for critical projects. Yet, there is a lot that can go wrong and, as we know, the road to hell is paved with good intentions. So, what then should you make sure your vendor partner offers to your organization? – Alignment.
Alignment of their business and financial objectives with those of your organization. In other words, a set of comprehensive performance guarantees with significant financial incentives and penalties. Significant should mean, that, if performance goals are missed, the profitability of the project is materially reduced.
With such a framework in place, the vendor truly becomes your partner. Partnering means working together for each other’s benefit. In this partnership, everyone collaborates in planning, meeting deadlines, resolving issues and openly communicating about challenges, averting problems before they become big.
Health Data Vision has incorporated this partnering and accountability philosophy as a core operating principle, and drives it internally, to each role, each department, each employee.